HOW IT WORKS
STEP 1: BOOKING THE PROJECT
1. CONTACT US
The initial process starts when TruFocus receives either a phone call or a contact form submission on the website from you.
ONLINE FORM — EMAIL US
We respond within 24 hours, digest notes and schedule a phone call.
PHONE CALL — (312) 487-4429
Our Creative Director from our team of specialists will begin the briefing of the project and enter all those details into our system.
During this phone call/meeting we will discuss all needs and details of your project (e.g., what we be filming.) We will discuss such details as when the shoot will be. What your projects goals are. How long you will be needing us to film. How you want the final export delivered. The date and time of the project. Whether or not you need pre-production services(Scriptwriting, storyboarding, etc.) or for us to just come out and film the service, product, and/or event. Lastly we will discuss if you require editing and post-production for the final delivery.
Once we verify exactly what it is the project entails we can then come up with an accurate estimate/quote for you. This quote has the full breakdown of the project and what our solution is to accomplish your goal(s). We present this service offer to you in a proposal format that we send by email.
4. CONTRACT / INVOICE
Once you receive the quote by email and confirm everything. We will then follow up sending an invoice attached with a contract for the service requested.
Before a project is accepted, we require a 50% deposit (for projects over $1,500) to be paid along with the signed contract. Anything under $1,500 needs to be paid in full. A link to pay by credit card will be sent unless you decide to pay by check in which it can be sent to our remit to address located on the estimate/quote.
Once your deposit has been received either paid by credit card or by check along with the signed contract then the shoot date will be locked into the TruFocus shooting calendar and you will receive a Google Calendar invite for the details of the shoot date.
“They were very easy to work with and relaxing to be around, especially with my nervous pre wedding jitters.” — Randi and Tim
STEP 2: SHOOTING
The day of the shoot our videographer(s) and photographer(s) always come between 15-30 minutes early for setup to the location. This setup time is not charged as part of the shooting time scheduled.
Once everything is setup the clock starts on the rate charged originally to you on the agrees upon contract. During this time our crew will get a variety of shots based on the project specifications. *Please note if you pay for 3 hours of shooting that does not mean you will be getting 3 hours of footage. As it takes time to set up each shot and we like to have a variety of artistic shots to choose from.
If our camera dies or has some kind of malfunction we always carry a back-up in case of emergencies. So no need to worry about having to re-schedule because of technical difficulties on our end.
Before the end of the shoot the videographer will always need about 15- 30 minutes to wrap out all the gear needed for the shoot. This may be more or less depending on the complexity of the project and the amount of gear we have brought.
“We can't thank you enough and will always recommend to others. Great job at capturing all the right memories for our video!” — Stella & Rosario
STEP 3: DELIVERY
1. RAW FOOTAGE
All the HD raw footage will be downsized and prepared either on a 8GB swivel USB drive for an additional charge or online digital download from “Google Drive” at zero charge. *The footage online is hosted for up to 30 days.
If you hired TruFocus to do the editing then this is the next step in the process. The amount of time it takes to complete each edit will vary based on the complexity of the edit.
3. ROUGH EDIT
Once the film has been edited you will receive a private link online hosted by our “Vimeo Pro” account to preview on the “Review Page”. *You are allowed to make minor changes to this edit without accumulating additional charges.
4. FINAL EXPORT
Once the edit has been approved and finalized by you. We will then post the final edit online with a “Vimeo Review Page” for you to download or get exported on the needs based on the technical requirements of the video. We only close the project once you are fully satisfied with the end result.
“TruFocus was exactly what we were looking for out of a videographer on our wedding day. I could tell that Chris was so passionate about his profession from day one of contacting him.” — Rachel and Connor
Read more testimonials.